The Moomin Sea Breeze Platinum Edition mug – shipping & deliveries

1. How long will my delivery take and what does it cost?

 We expect a delivery time of 5-14 days. 

  •  Delivery to Finland (please note we are not able to deliver to Åland)
    • deliveries are made by Posti, you may select between pick-up delivery or home delivery. We offer pick-up delivery free of charge. There is an additional 10€ fee for home delivery.
  • Delivery to Norway
    • deliveries are operated by GLS. We offer free delivery on all orders. Tax and custom fees are included.
  • Delivery to Sweden
    • deliveries are operated by GLS/Schenker.
    • only pick up, We offer free delivery on all orders.
  • Delivery to Denmark, Baltics (Lithuania, Latvia, Estonia), Poland, Germany, Ireland, The Netherlands, Luxembourg and Belgium.
    • deliveries are operated by GLS.
    • home delivery, we offer free delivery on all orders.
  • Rest of the world
    • due to the fact that the Raffle is open to entries from a limited number of countries, unfortunately we are not able to deliver to other locations.

2. Where do you deliver?

For the Raffle, deliveries can be made only to Finland (excluding Åland), Sweden, Norway, Denmark, Lithuania, Latvia, Estonia, Poland, Germany, Ireland, The Netherlands, Luxembourg and Belgium.

We are not able to deliver to the following: VAT-free areas, PO Box addresses, hotels, hostels or army barracks.

3. How can I track the delivery of my order?

To find out where your delivery is and when to expect it, find a tracking link in your shipment notification email.

4. What happens if I’m not there to receive my delivery?

For packages scheduled for home delivery, for undeliverable packages they will be transferred to a pick up location. The company delivering the package (Posti, GLS, Schenker/GLS) will leave a note with information on the pick-up location. If the package is not picked up from the pick-up point, it will be delivered back to us. The parcel is stored for 8 days by GLS and 7 days by Posti.

5. What happens if I cannot pick the parcel from the pick-up location?

Home deliveries are made during business hours from Monday to Friday, excluding public holidays.

If there's no Access Point near you or GLS was unable to leave you a note, please contact GLS to arrange a new delivery time.

If your package cannot be delivered or it is not picked up from a pick-up point, it will be returned to us. As we can’t re-dispatch Products that have been returned to us as undeliverable or uncollected, we will consider your winning entry cancelled and we will issue you a full refund, deducting the possible delivery cost of home delivery (in Finland).