You can place an order and buy products on the Webstore if you satisfy the conditions below:

• you are at least 18 years of age;
• you are the owner or authorized holder of a valid debit/credit card to pay for your purchases; and
• you agree to provide your real name and correct and complete address, phone number, email address, payment details and other required information.

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an email acknowledging receipt of your order and detailing the products you have ordered (“Order Confirmation”). However, please note that this does not mean that your order has been accepted. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered, at which time we will send to you an order dispatch confirmation email. We may choose not to accept orders for any reason or no reason. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

As our product range is being constantly developed, we do not guarantee the availability of any product advertised on the Webstore. We reserve the right, without liability or earlier notice to change, discontinue or make certain product unavailable due to: reasons related to health and safety, changes in production (such as raw materials or production techniques) or commercial reasons.

Please note that we may choose not to accept your order if products are shown on the website but are not available/in stock. In such case, we will contact you directly as soon as possible.

 

Prices and payment

Prices and other charges

Except where indicated otherwise, the prices displayed for products on the Webstore represent the full retail price listed on the product itself in effect at the time of your order. These prices include value-added tax or other applicable taxes for the European Union (EU) member state (or Norway) where the order is placed.  The amount of the value-added tax will appear during the checkout process after you have indicated the country of your billing and delivery address.

Prices do not include delivery charges and handling charges which shall be calculated and advised to you separately before you place your order.

If an error is discovered in the price of the products that you have ordered, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable, and could reasonably have been recognised by you as a mispricing, we may refund you any sums you have paid and require the return of any products provided to you.

The prices shown on the Webstore are applicable only to online shopping on this Webstore and we do not guarantee the same prices in our other stores or any third party stores. We reserve the right to change prices and terms of payment at any time without notice. These changes will not affect orders already placed.

Modes of payment

We accept only certain modes of payment, depending on the country of your billing.

When placing your order, you will have to provide the relevant details for the chosen mode of payment and authorize the payment via your bank or another payment service provider. Upon placing your order, we will require your card issuer or other payment service provider to place a funds provision on your card or other chosen method of payment. Your chosen mode of payment will be finally charged when your order is dispatched. We will not ship your ordered products to you until your card issuer or other payment service provider has authorized the use of your chosen mode of payment for these purchases.

We may use third party providers to process your payment, in which case you will be redirected to such third party provider’s site. Please note that any personal data processing by third party provider shall be governed by such third party provider’s own privacy policy.

Please note that we reserve the right to cancel your order without prior notice if your chosen payment method cannot be charged.

FAQ

1. Which payment options are available?

We accept the following payment methods:

• VISA (debit/credit card)
• Mastercard (debit/credit card) 

2. Why won’t my payment go through?

If your payment is unsuccessful, please check the following:

• Did you enter your card and billing details correctly?
• Did you enter a complete and valid delivery and billing address? Kindly note, we can’t deliver to a PO Box.
• Did you enter the correct card type, card number, issue number, expiry date, valid from/to date, and CVV security code (the three-digit number on the back of your card)?
• Do you have sufficient credit on your account at time of the reservation or payment?

If the problem persists, please contact your bank.

3. How do I know my details are safe?

We process your data using a secure server which encrypts your information before it's transmitted.

We comply with data protection and privacy laws and take measures to make sure that all the information you give us, including your credit card details, remain private and secure.

We process your payment and registration information confidentially.

We follow strict security procedures when storing and using your information to prevent unauthorised access.

For more information on how we collect and process your information, view our Privacy Policy.